Frequently Asked Questions

How long does delivery take?

As a rule, delivery takes 4–7 working days. Once your order is on its way, you will receive a shipping confirmation via email.

Can I change my order after it has been placed?

Please contact us as soon as possible. If your order has not yet been processed, we will try to implement the change.

Can I return personalized items?

Personalized items are made specifically for you. Therefore, they are generally excluded from returns, unless there is an error or defect.

What do I do if an item arrives damaged?

Please send us your order number and photos of the problem. We will review the case and get back to you with a solution.

Where can I find the correct size?

You can find the appropriate size chart on the respective product page. Additionally, there is our general size overview.

How can I contact RÜCKRAUM?

The easiest way is via the contact page or by email at info@rueckraum.com.